We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (receipt or order confirmation)
To start a return, please contact us at info@nacyLemtoys.com.
If your return is approved, we will provide instructions on how and where to send your package.
Please note: Items sent back without prior authorization will not be accepted.
Returned items should be shipped to:
1550 S Grove Ave
Ontario, CA 91761
United States
Attn: Returns Department
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us immediately at info@nacyLemtoys.com so we can resolve the issue promptly.
For hygiene and safety reasons, certain items cannot be returned, including:
Opened or used personal care products
Sale items
Gift cards
Customized or special-order products
If you are unsure whether your item qualifies, please contact us before initiating a return.
The fastest way to receive a different item is to return the original product (if eligible). Once your return is approved, you may place a new order separately.
Once we receive and inspect your return, we will notify you regarding approval.
If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund. In some cases, it may take up to 14 days after we process the refund for the funds to appear in your account.
If you have any questions about returns or refunds, please contact us at:
info@nacyLemtoys.com
We’re here to help.
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